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Penny Wise, Pound Foolish

06/02/2011

So where to begin….

I got back into work Tuesday, somewhat fearing the shitstorm that might have been waiting for me since I took last Friday off. While I didn’t really have a ton of things waiting for me, I came in to realize that the internet, not-so-ably provided by Clearwire, was horrific. Our downstream and upstream numbers were hovering below what I used to experience with dial-up ages ago. Thanks to the deplorable upstream numbers of .02 Mbps, Our VoIP OfficeSuite phone system was basically nonfunctional. We could not answer phones, access voicemail or even log into the phone system to change it to alert incoming calls of our technical difficulties. While on the phone with Clearwire tech (non)support for 3 hours, we tested every browser on every machine on every operating system in the building at for Speedtest.net results, most of the time being totally unable to even reach the site, let alone run the test. The people on the phone didn’t seem to grasp the concept that the browser, cache properties or specific computer we were using had nothing to do with the fact that the bandwidth was unacceptable and no browser test would rectify our phone system. After finally getting to a level 2 technician, the end result was that there was obviously a problem with the local tower and they would have to put a ticket in for it to be checked. Meanwhile, we would have to deal with the horrid internet access until they somehow managed to figure it out and fix it. GREAT!

3 days later and it’s still deplorable. However, thanks to a little ingenuity on my part (pats self on back), I was able to patch our network to share our colleague’s DSL connection (even longer story, we can’t get DSL, FiOS or Comcast…..yet). That allowed us to have a fully functional internet connection and, even more importantly, functional phones. I cannot emphasize enough how much CLEARWIRE SUCKS!

I am reminded of a quote by a famous man, repeated quite often by a colleague of mine: “The bitterness of poor quality remains long after the sweetness of low price is forgotten.”  -Ben Franklin

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